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The Cisco Internetwork Troubleshooting (CIT) course is part of the recommended training path for those who seek the CCNP (Cisco Certified Network Professional) certification, teaches participants how to baseline and troubleshoot an environment using Cisco routers and switches. This is for multi-protocol client hosts and servers connected to Ethernet and fast Ethernet LAN, Serial, Frame Relay, and ISDN BRI WANs. The course provides participants with methodical practice using specific Cisco IOS software and Catalyst software tools.

This course will prepare participants to successfully pass the Cisco certification exam #642-831 Support . After passing Exams #642-801, -811, -821, and -831, participants will receive the CCNP certification .

Course schedule

Duration: 5 days
To view the schedule for this class, click here.

Who should attend

  • Network technicians new to Cisco products and services
  • Network administrators responsible for implementing and managing small and medium business networks
  • Network support staff who will perform a help desk role in a medium or enterprise-sized company that has an internal network support escalation staff
  • Network support staff who will act as network device installers and first-line support in a small business environment
  • CCNA candidates
  • CCNP candidates

Before taking CIT, students should take the BSCI, BCMSN , and BCRAN courses or have equivalent field experience on working with Cisco IOS and Catalyst software.

Course Outline
  • Support Resources for Troubleshooting
  • Using Troubleshooting Methods
  • Identifying Troubleshooting Targets
  • Applying Cisco Troubleshooting Tools
  • Diagnosing and Correcting Campus TCP/IP Problems
  • Diagnosing and Correcting Novell Networking Problems
  • Diagnosing and Correcting Catalyst Problems
  • Troubleshooting VLANs on Routers and Switches
  • Diagnosing and Correcting Frame Relay Problems
  • Diagnosing and Correcting ISDN BRI Problems


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