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First Steps with the Computer
  • Start the computer
  • Shut down the computer using an appropriate routine
  • Restart the computer using an appropriate routine
  • Shut down a non-responding application
Basic Information and Operations
  • View the computer's basic system information: operating system and version number, installed RAM (random-access memory)
  • Change the computer's Desktop configuration: date & time, volume settings, Desktop display options (color settings, screen pixel resolution, screen saver options)
  • Set, change keyboard language
  • Format removable disk media: diskette, Zip disk
  • Install, uninstall a software application
  • Use keyboard print screen facility and paste contents into a document
  • Use available Help functions
Text Editing
  • Launch a text editing application Open, create a file
  • Save the file to a location on a drive
  • Close the text editing application


Work with Icons
  • Recognize Desktop icons such as those representing: files, directories/folders, applications, printers, recycle bin/wastebasket
  • Select and move Desktop icons
  • Open a file, directory/folder, application from the Desktop
  • Create a Desktop shortcut icon or a Desktop menu alias
Work with Windows
  • Identify the different parts of a window: title bar, menu bar, toolbar, status bar, scroll bar
  • Collapse, expand, resize, move, close a window
  • Switch between open windows


  • Understand how an operating system shows drives, folders, files in a hierarchical structure
  • Know that the devices used by an operating system to store files and folders are the hard disk, diskette, CD-ROM, network drives
Directories / Folders
  • Navigate to a file, folder on a drive
  • Create a directory/folder and a further subdirectory/sub-folder
  • Open a window to display directory/folder name, size, location on drive
Working with Files
  • Recognize common file types: word-processing files, spreadsheet files, database files, presentation files, image files, audio files, video files, compressed files, temporary files
  • Count the number of files, files of a particular type in a folder (including files in subfolders)
  • Change file status: read-only / locked, read write
  • Sort files by name, size, type, date modified
  • Understand the importance of maintaining correct file extensions when renaming files
  • Re-name files and directories/folders
Duplicate, Move
  • Select a file, directory/folder individually or as a group of adjacent or non-adjacent files, directory/folders
  • Duplicate files, directories/folders between directories/folders and between drives
  • Move files, directories/folders between directories/folders and drives
  • Understand why making a 'backup' copy of files to a removable storage device is important
Delete, Restore
  • Delete files, directories/folders to the recycle bin / wastebasket
  • Restore files, directories/folders from a recycle bin/wastebasket
  • Empty the recycle bin / wastebasket
  • Use the Find tool to locate a file or a directory/folder
  • Search for files by content, date modified, date created, size, wildcards
  • View list of recently used files
Compressing Files
  • Understand what file compression means
  • Compress files in a given folder on a drive
  • Extract compressed files from a given location on a drive


  • Know what a virus is and what the effects of a virus might be
  • Understand some of the ways a virus can be transmitted into a computer
  • Understand the advantages of a virus-scanning program
  • Understand what 'disinfecting' files means
Handling Viruses
  • Use a virus scanning application to scan specific drives, folders or files
  • Understand why virus-scanning software needs to be updated regularly


  • Change the default printer from an installed printer list
  • Install a new printer on the computer
Print Outputs
  • Print a document from a text editing program
  • View a print job's progress using a Desktop print manager
  • Pause, re-start, delete a print job using a Desktop print manager



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