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Concepts / Terms

  • Understand and distinguish between the Internet and World Wide Web (WWW)
  • Define and understand the terms HTTP, URL, hyperlink, ISP, FTP
  • Understand the make-up and structure of a Web address
  • Know what a Web Browser is and what it is used for
  • Know what a search engine is and what it is used for
  • Understand the terms cookie, cache

Security Considerations

  • Know what a protected Web site is (use of user name and password)
  • Know what a digital certificate is
  • Know what encryption is and why it is used
  • Be aware of the danger of infecting the computer with a virus from a downloaded file
  • Be aware of the possibility of being subject to fraud when using a credit card on the Internet
  • Understand the term firewall

First Steps with the Web Browser

  • Open (and close) a Web browsing application
  • Change the Web browser Home Page / Start page
  • Display a web page in a new window
  • Stop a Web page from downloading
  • Refresh a Web page
  • Use available Help functions

Adjust Settings

  • Display or hide built-in toolbars
  • Display or hide images on a Web page
  • Display previously visited URLs using the browser address bar
  • Delete browsing history


Accessing Web Pages

  • Go to a URL (Uniform Resource Locator)
  • Activate a hyperlink/image link
  • Navigate backwards and forwards between previously visited Web pages
  • Complete a web based form and enter information in order to carry out a transaction
Using Bookmarks
  • Bookmark a Web page
  • Display a bookmarked Web page
Organizing Bookmarks
  • Create a bookmark folder
  • Add Web pages to a bookmark folder
  • Delete a bookmark


Using a Search Engine
  • Select a specific search engine
  • Carry out a search for specific information using a keyword phrase
  • Combine selection criteria in a search
  • Duplicate text, image, URL from a Web page to a document
  • Save a Web page to a location on a drive as a txt file, html file
  • Download text file, image file, sound file, video file, software, from a Web page to a location on a drive
  • Preview a Web page
  • Change Web page orientation - portrait or landscape, paper size
  • Change Web page margins top, bottom, left, right
  • Choose Web page print output options such as: entire web page, specified pages, specified frame, selected text, number of copies and print



Concepts / Terms
  • Understand the make-up and structure of an E-mail address
  • Understand the advantages of E-mail systems such as: speed of delivery, low cost, flexibility of using a Web-based e-mail account in different locations
  • Understand the importance of network etiquette (netiquette) such as: using accurate descriptions in subject lines of e-mail messages, use of brevity in replying to E-mails, spell check outgoing E-mails
Security Considerations
  • Be aware of the possibility of receiving unsolicited mail (spam)
  • Be aware of the danger of infecting the computer with a virus by opening an unrecognized mail message with an attachment contained within an unrecognized mail message
  • Know what a digital signature is
First Steps with e-mail
  • Open (and close) an e-mail application
  • Open a mail inbox for a specified user
  • Open one, several mail messages
  • Switch between open messages
  • Close a mail message
  • Use application Help functions
Adjust Settings
  • Add, remove message inbox headings such as sender, subject, date received
  • Display, hide built-in toolbars


Read a Message
  • Flag a mail message Remove a flag mark from a mail message
  • Mark a message as unread, read
  • Open and save a file attachment to a location on a drive
Reply to a Message
  • Use the reply, reply to all function
  • Reply with, without original message insertion
Send a Message
  • Create a new message
  • Insert a mail address in the 'To' field
  • Copy (Cc), blind copy (Bcc) a message to another address/addresses
  • Insert a title in the 'Subject' field
  • Use a spell-checking tool if available and make changes such as: correcting errors, deleting repeated words
  • Attach a file to a message
  • Send a message with high or low priority
  • Send a message using a distribution list
  • Forward a message
Duplicate, Move, Delete
  • Duplicate, move text within a message or between other active messages
  • Duplicate text from another source into a message
  • Delete text in a message
  • Delete a file attachment from an outgoing message


  • Recognize some techniques to manage e-mail effectively such as creating and naming folders, moving messages to appropriate folders, deleting un-required e-mail, using address lists
Using Address Books
  • Create a new address list/distribution list
  • Add a mail address to an address list
  • Delete a mail address from an address list
  • Update an address book from incoming mail
Organizing Messages
  • Search for a message by sender, subject, mail content
  • Create a new folder for mail
  • Move messages to a new folder for mail
  • Sort messages by name, by date
  • Delete a message
  • Restore a message from the mail bin/deleted items folder
  • Empty the mail bin / deleted items folder
Prepare to Print
  • Preview a message
  • Choose print output options such as: entire message, selected contents of a message, number of copies and print



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